We specialize in selling handmade oil paintings and artwork. Our paintings are hand-painted by professional artists and are not printed reproductions. We offer a wide variety of styles including landscapes, portraits, abstract art, and more.

Yes, we offer customization services. You can provide your own images or ideas, and our artists will create a unique hand-painted piece for you. Before payment, we will confirm the customization details, price, production time, and shipping method. Non-custom products may be returned or exchanged within 30 days after delivery; damaged, incorrect, or defective items should be reported within 48 hours after delivery with clear photos. For customization requests, please contact our customer service team at info@pureoilstudio.com.

Since our artworks are handmade oil paintings that require drying time, order processing typically takes 5-8 business days. Standard shipping usually takes 5-8 business days, for a typical total delivery time of 10-16 business days. We offer free standard shipping on every order. For more details, please refer to our Shipping Policy.

Yes, we ship to most countries and regions worldwide. Free standard shipping is included on every order, and Pure Oil Studio covers customs duties, import taxes, and carrier clearance fees for every supported destination. Customers will not be required to pay additional shipping or import-related charges when the order is delivered. Please review our Shipping Policy for details.

If your item is damaged, incorrect, defective, or lost during shipping, please contact us at info@pureoilstudio.com within 48 hours after delivery and provide clear photos of the artwork and outer packaging. We will promptly review the issue and help with an appropriate solution.

Non-custom products may be returned or exchanged within 30 days after delivery. For damaged, incorrect, or defective items, please contact our customer service team within 48 hours after delivery with your order number and clear photos. For more details, please refer to our Return & Refund Policy.

Once we receive and inspect your returned item, we will process your refund within5-7 business days. The refund will be returned to your original payment method. Please note that it may take7-14 business daysfor the refund to appear in your account, depending on your payment method and bank processing time.

We accept the following payment methods:

• Shopify Payments: Credit/Debit Cards (Visa, MasterCard, Maestro, American Express, JCB, Discover, Diners Club), Shop Pay, Google Pay, Apple Pay
• PayPal

All transactions are processed through secure encrypted channels. For more details, please refer to our Payment Policy.

You can contact us via email at info@pureoilstudio.com. For detailed information, please visit our Contact Information page.