Refund policy

To ensure you have a pleasant shopping experience, Primemllion Inc (Brand: PureOilStudio) has established the following Return & Refund Policy. Please read this policy carefully before using our services.

1. Return Period

We offer a 30-day risk-free return and exchange service for all standard artworks. If you are not satisfied with your purchase, you may apply for a return within 30 days of receiving the item.

2. Return Conditions

To be eligible for a return, the item must meet the following conditions:

• The item must be unused, undamaged, and in its original packaging.
• All accessories, labels, and documentation must be included.
• Custom or personalized items are not eligible for return unless they are defective or damaged.

3. Return Process

If you wish to return an item, please follow these steps:

1. Contact our customer service team at info@pureoilstudio.com within 30 days of receiving your order and provide your order number and reason for return.
2. Our customer service team will review your request within 2 business days and provide you with return instructions.
3. Ship the item back to the address we provide according to the instructions. Please ensure the item is securely packaged to prevent damage during transit.
4. Once we receive and inspect the returned item, we will process your refund within 5-7 business days.

4. Return Shipping Costs

Return shipping costs are the responsibility of the customer unless the return is due to our error (such as receiving the wrong item or a defective product). We recommend using a trackable shipping service to ensure the item is returned safely.

5. Refund Process

Once we receive and inspect your returned item, we will process your refund within 5-7 business days. The refund will be returned to your original payment method. Please note that it may take 7-14 business days for the refund to appear in your account, depending on your payment method and bank processing time.

6. Exchanges

We offer 30-day risk-free returns and exchanges for all standard artworks. If you need to exchange an item, please contact our customer service team at info@pureoilstudio.com to arrange the exchange.

7. Damaged or Defective Items

If your item is damaged or lost during shipping, please contact us immediately at info@pureoilstudio.com and provide clear photos of the damaged painting and outer packaging. We will promptly arrange a full refund or quick repaint (completed within 5-8 business days) at no additional cost to you.

8. Non-Returnable Items

The following items are not eligible for return:

• Custom or personalized items (unless defective or damaged)
• Items that have been used or damaged
• Items without original packaging or accessories

Contact Us

If you have any questions about this Return & Refund Policy, please contact us:

• Email: info@pureoilstudio.com
• Address: 30 N Gould St Ste R, Sheridan, WY 82801 USA

Last Updated: May 13, 2026